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Product Info::

What materials are used?
OFINA selects only choice metals to create quality products you crave!  These metals range from the following:

-14kt Goldfill:  Considered life-time products, metals with gold layer will not wear off unlike electroplated products.  14kt goldfill is a layer of 14kt gold mechanically bonded under heat and pressure to one or more surfaces of a supporting base metal, then rolled or drawn to a given thickness.

-Vermeil:  For durability and beautiful wear, vermeil is sterling silver with a 24kt gold coating usually with very thick plating.

-Goldplated/Silverplated:  Affordability is key with gold/silverplated materials.  Gold/silverplated metals are a thin layer of gold/silver over base metal.

-Sterling Silver:  92.5% pure silver + 7.5% alloy.

How do I care for my jewelry?
Do clean your jewelry occasionally using a cleaner.  For stones, a soft polishing cloth is preferred as cleaners may be too harsh and cause some color damage.
Do clean your goldfilled jewelry regularly using a little bit of warm water and a soft cloth to dry and shine after.
Do keep your jewelry in an airtight plastic baggie when not in use.
Do keep sterling silver pieces out of damp, humid air.
Don't leave jewelry in direct sunlight as gems will fade.
Lastly, OFINA provides the finishing touch to any outfit.  Do make sure your OFINA jewelry is the last item you put on on your way out.  Hairspray, perfume, lotions, and other hair and body products may aid in damaging your jewelry.

Color Variances
We've done our best to accurately display the colors of OFINA jewelry on our site.  However, depending on the settings and capabilities of your monitor, computer, and web browser, the colors may vary.  We cannot guarantee your monitor's display of OFINA jewelry.  So, if you have any questions, feel free to contact us.

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Ordering::

How long does it take?
We are always excited to get you your own OFINA piece!  Each piece is handmade especially for you, so give us about a week to get OFINA pieces out for delivery.  If you have a deadline or just can't wait, please let us know in the Comments section when you checkout, so we can accommodate your needs.

Rush Orders
If you need your item in a hurry or by a certain deadline please indicate in the comments area when you check out. Also select 2nd day or overnight shipping service for guaranteed delivery.

Payments
We cheerfully accept VISA, MasterCard, American Express, Discover, and Paypal.
We are required by law to charge shipments to California residents 9.5% sales tax.

Other Ordering Options
Ordering OFINA is easy!  We love customers who place their orders using our secure online ordering system!  If that doesn't work for you, we also accept telephone orders.  You'll have to select the items you wish to order and just give us a call at 323.403.3135 with your delivery and credit card information.  If emailing is your preferences, email us your order at liza@ofina.net and we will process your order manually.  Got Paypal?  We can email you an invoice to your Paypal account.

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Exchanges & Returns::

We want you to love your OFINA jewelry as much as we love making it for you!  All OFINA products are covered by our LIMITED warranty.  In the event you are not completely satisfied, you can request and exchange or credit for any reason for up to 14 days after your order was shipped.  If on receipt, your item is damaged or not in perfect condition we will remake it.  We do not offer full refunds on jewelry.

Please contact:  liza@ofina.net for authorization if you need to return an item to be remade or exchanged.
Ship Returns, Exchanges and Repairs to:

OFINA
451 Hayes Street
San Francisco, CA 94102

We recommend Federal Express, UPS, or United States Postal Service Priority Mail with Delivery Confirmation.

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Privacy Policy::

At OFINA we hold your privacy in the highest regard and only collect the information required to process and ship your order.  We do not sell your personal information.  After making a purchase on OFINA's site, your email address is used to let you know when we are introducing new products, hosting promotions and appearing at shows in your area.  You will be given the option to unsubscribe to these announcements if you wish.

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Wholesale::

Ofina offers an extensive line of wholesale jewelry that varies on this website. You can view our wholesale site here. Please note you will first need to apply for an account for access.

You can also contact us to receive a wholesale catalog.

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Contact::

OFINA
451 Hayes Street
San Francisco, CA 94102

Email:: liza@ofina.net
Tel:: 323.403.3135

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